Perfumes are non – returnable products.
Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.
Returns will be only accepted for product received are damaged/ defective by the customer.Â
Returns of any product purchased from candiesplanet.com shall be allowed within 3 working days from the date of product delivery. Please note that the product should be in its original, unaltered and sealed condition with the original invoice. In order to return the product, kindly connect with us on team@candiesplanet.com . Customer is liable to ship the product back to our address if any perfume is returned.
- Â The returns should not be accepted of the following reasons.
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- If the return request is initiated after 3 working days of order delivery.
- If the product is used, altered and not in its original condition.
- Product has been damaged due to its misuse or overuse by the customer.
- In the highly unlike event, if the product has been damaged due to its transit or not received in the good condition, then you may return the product unused, in its original packaging. The same condition at which it was sent.
- The return will be initiated within 5-10 business days upon receiving the original product that was sent to the customer.
- Upon order cancellation, we issue refund in the form of store credits. We’d provide you the store credits of the same value of your order. These credits can then be used during any future transaction within the store. In order to get and avail them, you need to first connect with us over any medium (through email or social media).
We at candiesplanet.com will only provide cash on delivery services to all the orders.Â
Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.Â
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Order once placed can be cancelled only within 1 hour of placing order, as we strive to fast dispatch and best delivery service possible.
To cancel your order email us your Order ID with reason for cancellation on candiesplanet.com@gmail.com
Customer is liable to ship the product back to our address if any perfume is returned.
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The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error. These prices include GST but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.